Once your BizTalk solutions are developed and taken to production, you get into the phase of supporting them and operating them on a day-to-day basis. At this point, your support staff experience various challenges on an ongoing basis. The standard tools like BizTalk Administration Console is not designed or appropriate for support/operational activities. It lacks lot of basic functionality like fine grained user access, keeping audit trail of activities performed by support staff and so on. Also in some cases, the standard BizTalk admin console is way too powerful to hand over to inexperienced or non-BizTalk people.
The other challenge is on the BizTalk Monitoring side; once your BizTalk solutions are deployed into a production environment, it's important you keep an eye on the health of them. For example, you need to get notified if a receive location is down, or a host is down and so on. Right now BizTalk customers need to rely on some external tools like SCOM (System Center Operations Manager), HPOM etc. SCOM comes with very good management pack for monitoring BizTalk server, but the challenging part is in the complexity of setting up SCOM and ongoing management of alerts when your BizTalk applications starts growing.
We identified all these challenges faced by various customers in the past 10 years. Every time we visited a customer, they always built some kind of custom management solutions on top of BizTalk to address all these challenges. That's exactly the scope of BizTalk360. It's a single operational and monitoring solution for Microsoft BizTalk Server, to make your life easy once you have your BizTalk solution in production
BizTalk360 comes with very sophisticated security mechanism. Customers will be able to control things like providing read-only access, restricting users to certain applications, etc. BizTalk360 also audits all the activities performed by the support user. For example, if someone stops a host instance, that action is recorded.
BizTalk360 also comes with full monitoring capabilities required to keep the environment healthy. For example, if a send port goes down or if you are not receiving the volume of messages you expect, and so on, it will send notifications via email, SMS etc.
BizTalk360 also makes it possible to certain extent to bring your business users to support your BizTalk solutions. The UI can be completely customized and made simple, so that it's easy to train your business users to perform some simple support activities like checking the port status, suspended instances etc, either in read-only mode or can give selective permission to do so.
BizTalk360 comes with lot of dashboards, productivity tools like advanced event viewer, throttling analyser, Backup/DR visualizer, message box viewer integration etc. The tools are also designed to help support people to perform their activities in a seamless way.
BizTalk360 provides advanced knowledge base management system where all your operational challenges can be documented. The system will match the appropriate documentation at run time and make it visible.
There are over 50 features targeted towards operations and monitoring of BizTalk Server in BizTalk360, making it an invaluable tool for customers using Microsoft BizTalk server.