Unable to start/stop Host Instances from BizTalk360

There might be a case where the BizTalk360 service account user would not be able to start/stop Host Instances from BizTalk360, Operations -> Infrastructure settings -> Host Instances.


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The first step to check for this case would be:

Open BizTalk admin console from BizTalk360 machine as the service account user and try to start/stop host instance. If the user is able to perform operations in the Admin console but not from BizTalk360, then follow the below solution.


Solution:


1. Adding the BizTalk360 user as local ADMIN in BizTalk server machine.

2. Adding BizTalk360 user as SuperUser in BizTalk360 -> User Access Policy.

3. For the above changes to take effect, IIS reset must be done from an elevated command prompt.


By doing these changes, the user can now start/stop host instances from BizTalk360.


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