While you are trying to add new environment in BizTalk360, & if you come across with the below message,
The reason it occurs because,the installed BizTalk server components version was mismatched with the configured BizTalk360.
Please check for the following:-
Say for example,You need to monitor an environment from a non -BizTalk machine,where you would have installed BizTalk components alone.In this situation,you might have faced the below scenario's as follows
Scenario 1: You would have changed the installed Version of BizTalk Server, Before it may be BizTalk 2013 and now it can be changed to BizTalk 2013 R2 in the already configured BizTalk360 machine.
Suggestion: Please remember you should install the latest BizTalk components in the stand-alone machine.
So,even after installing latest components,if you face the same compatibility problem again,You have to cross verify the BizTalk version available in BizTalk360 Database for couple of tables as follows & update the version in both the tables:-
Scenario 2: You would have already installed the proper BizTalk components & the BizTalk360 database would also have the correct BizTalk version,but even though you face the "compatibility error" as mentioned above,ie..you have installed BizTalk 2013 & its components and trying to add new environment(BizTalk 2013 R2) for monitoring
Suggestion: You cannot monitor different versions of BizTalk server in one instance of BizTalk360,Because With BizTalk360 you can manage multiple BizTalk environments from a single installation as long as all the environment are running on same version of BizTalk server.
If you want to manage different versions of BizTalk server, then you need to install BizTalk360 multiple times. Example: One for managing 2013 version and one for managing 2013 R2 version. There are no licensing implications, we allow customers to install it this way. The only draw back is you need to remember two or more URL's.
You do not need dedicated server for BizTalk360 all the time. You can actually install it one of your existing BizTalk environments. In fact you can install it in your QA environment and include your production environment in the same installation (or vice versa).